Terms and Conditions

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The patient is under the care and supervision of his/her Aesthetic Nurse (hereafter referred to as the “nurse”).
The patient should raise any queries at consultation with the nurse.
Larbert Aesthetic Clinic will provide a consultation with the nurse who is registered with the Nursing and Midwifery Council and who holds the relevant qualifications. The nurse is a self-employed practitioner who is obliged to maintain full private Medical Indemnity Insurance.
Larbert Aesthetic Clinic will always document consultations, which form part of your medical record.
Larbert Aesthetic Clinic is obliged to provide suitable facilities and equipment to undertake the procedure.
The patient needs to be aware that care will be carried out by Jennifer Bodman and that she is the company director and owner of Larbert Aesthetic Clinic.
The patient needs to be aware that in the UNLIKELY event of an EMERGENCY / complication occur WHILE being treated at Larbert Aesthetic Clinic that they may need to be transferred to either an NHS or private hospital. The reason for transfer will be taken on Medical grounds. The Hospital choice will be at the discretion of Larbert Aesthetic Clinic. 
In the event that a patient is not happy with the outcome of their treatment, Larbert Aesthetic Clinic will not be responsible for any costs for consultations, blood tests, any other investigations or adjustments of treatment, unless these costs have been explicitly agreed and approved by Larbert  Aesthetic Clinic in advance. CONSENT -the consent form is designed to ensure that the patient and nurse are fully agreed as to the procedure that has been planned and that the patient fully understands the potential benefits, risks, and complications. The patient will be asked to consent to any nursing examinations, photography, or any general medical treatment rendered to the patient. The nurse will obtain the patient’s consent before treatment and answer questions about the patient’s treatment. The patient agrees to provide a complete medical history that is honest and accurate. Withholding any medical information could be detrimental to his/her health and safety, and may result in the cancellation of the procedure. The patient must inform Larbert Aesthetic Clinic of any change in their medical history status that occurs during their treatment with Larbert Aesthetic Clinic Larbert Aesthetic Clinic reserve the right to contact a patient’s GP should it be necessary, in the opinion of the nurse.  

 AGE LIMIT   the age limit for procedures is 18yrs and over for aesthetics and laser treatments 

PERIOD OF REFLECTION Cosmetic procedures are an elective, and careful consideration needs to be given to the potential benefits and risks before a patient decides to proceed with treatment. Larbert Aesthetic Clinic recommends a period of 24 hours following a consultation with a consultant before undergoing Treatment.
FINANCIAL RESPONSIBILITIES  The responsibility for settlement of the charges levied by Larbert Aesthetic Clinic, is and remains at all times, the responsibility of the patient. LAC requires a booking fee of £20-£50 to secure a consultation date and any quotation issued is valid for 90 days. The balance must be paid on the day of treatment.LAC does not provide credit facilities. LAC can direct patients to alternative independent funding sources, settlement of these sources of funding must be completed prior to treatment. Treatment will only be provided where satisfactory payment has been received. All Major Credit and Debit Cards are accepted by LAC. There will be no charge for payment by debit card.

 BOOKING FEES/ CANCELLATION/ RESCHEDULING POLICY  No shows and cancellation have a significant impact on the business and business expenses still have to be covered when clients do not attend. This increases the running cost of the business and in-turn increases the price we need charge clients to keep the business profitable. We feel it is unfair that our loyal and regular clients should have to pay more for services due to those who choose not to attend, forget appointments or leave it to the last moment to reschedule their appointments. We apologise for the inconvenience that this may cause 
Booking fees are redeemable for any service or course over £200. Our clinical staff may choose to redeem this off the cost of a lower priced treatment/service but this will be at their discretion and will depend on the length of time taken with the individual client and the time clinical staff have to commit to discussing the treatment options.
If self isolating because of Covid 19 we will need a confirmed statement from NHS Track and Trace before refunds will be offered.
LAC reserves the right to alter the patient’s planned treatment date. Such changes will be avoided where possible unless they are due to circumstances beyond LAC's control, in which event the patient agrees that no consequential loss will be payable for such changes at short notice.
AFTERCARE POLICY  Larbert Aesthetic Clinic offers all patients access to appointments with a nurse 2/3 weeks post-treatment If the patient fails to reasonably comply with the professional advice provided by the nurse at Larbert Aesthetic Clinic the patient acknowledges that LAC cannot be held responsible for any consequences of the patient failing to comply with the advice given .If the patient does not attend a follow-up appointment without giving 24 hours advance notice results cannot be guaranteed. 

 COMPLAINTS  PROCEDURE    Any complaint or claim arising out of such advice, diagnosis, or treatment provided by the nurse should be addressed in the first instance to the nurse although you can also raise a complaint directly with Healthcare Improvement Scotland at  any stage in the complaint process but Larbert Aesthetic Clinic will undertake to pass such a complaint on to an independent care auditor. If a patient has a complaint regarding any aspect of their treatment whilst at the Larbert Aesthetic Clinic, the patient should contact the Clinic Manager at the Larbert Aesthetic Clinic in the first instance, who will be able to advise of the actions to take, as Per Larbert Aesthetic Clinic's complaint procedure.In the event that a “local” resolution of the complaint is not achieved and the complainant is still dissatisfied they can request that their complaint is escalated to Healthcare Improvement Scotland. 

All details can be found in the LAC complaints procedure.
Refund policy All service sales are final, with no refunds. Refunds may only be given when there is an approved medical condition, such as pregnancy. Medical proof will be required.
All skincare products supplied on site are non-refundable once purchased and taken off-site.
Aesthetic treatments such as Botox and anti-wrinkle treatment, dermal fillers, PDO threads, and Prophilo are all non-refundable once the treatment has been undertaken. 
The consent form for these aesthetic treatments clearly states that there is no guarantee of a satisfactory or pleasing result. Rather aesthetic practitioners will be using the expertise and clinical acumen to provide the best possible treatment results to the best of their ability. We constantly strive to improve patient satisfaction and audit and publish the results on our website. 
Adjustment of anti-wrinkle treatments may be offered at the clinician's discretion but this should not be taken as an expectation. Our aim is for service users to be delighted with the results, however, we are also very careful to manage expectations, hence the through pre-treatment consultation.
Adjustment or additional treatments of PDO threads, Prophilo or dermal fillers will naturally be seen as an additional treatment and will need to be paid for. 
Any adverse issues relating to facial aesthetic work undertaken at Larbert Aesthetic Clinic need to be highlighted and reviewed with a face-to-face consultation with the treating clinician within a maximum of six months since having the treatment. In this timeframe, we will be sympathetic to issues raised. 
We are not obliged to correct the work of non Larbert Aesthetic Clinic practitioners and do not review patients who present more than six months after their treatment with us, especially if they have previously failed to bring any concerns to our attention. In these circumstances, we are unable to verify the subsequent facial aesthetic history of the patient and our medical team has determined that six months is a reasonable timescale to have highlighted any concerns to us. This policy is clearly stated in the patient medical consent form. 
In exceptional cases HYALASE (dermal filler dissolver) may or may not be offered, this is at the sole discretion of the treating clinician. 

Good vouchers are available for all clinic treatments and are final with no refunds.No refunds or exchange of goods will be offered if the voucher/card is lost stolen or damaged.Gift vouchers expire one year after the date of purchase.Gift vouchers cannot be exchanged for cash.Change is not given on purchases that cost less than the value of the voucher presented.

Feel free to get in touch with us. We will be happy to answer any questions you may have about any of our products or services

Jennifer R Bodman Clinical Director@ Larbert Aesthetic Clinic Tel 07894048900 www.larbertaesthetics.co.uk